• We collect personal details to identify and contact you. We also collect information relating to your financial position and credit status to decide whether to deal with you.
• We collect information directly from you. We may also collect information in the public domain, such as from searches of property ownership and electoral rolls. We may also with your consent obtain a credit report from a third party.
• We collect information so we can process any request you may make for supply on our goods on credit, and to make decisions relating to providing goods on credit. We may also use your information for internal reports, research and planning, or to offer you further services.
• If you do not provide us with the information we request, we may be unable to accept your application for credit.
• We take all reasonable steps to protect the information we hold from wrongful use or disclosure. Only authorised staff can access information, and they are bound by duties of confidentiality.
• We only disclose personal information to other organisations where that is necessary as part of providing services to clients. For example, we may need to disclose your information to a mercantile agent with your consent to obtain a credit report. We may also need to disclose your information to organisations that carry out functions for us, such as accountants, auditors, computer experts, lawyers, and so on.
• You have a right to access personal information held about you, and to correct the information if it is incorrect. We only accept written requests for access to information. There are some situations in which we may refuse to give access to information. If we deny access, we will explain the reason for our decision.
• If you have any concerns or queries about our privacy policy, if you would like to view our full privacy policy, or if you would like more information about the way we handle personal information, please contact our Privacy Officer, located at our Head Office in Dandenong, Victoria.
To view a copy of our Terms & Conditions, please click here.
